Fall Edition Available Now!

Get the latest home care trends and benchmarks on agency operations, sales & marketing, technology and recruitment & retention in the Fall Edition of the 2019 Home Care Benchmarking Study.

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2019 Home Care Benchmarking Study

Endorsed by the HCAOA

What is in the Benchmarking Study?

Industry Specific Trends

Keep up to date with trends in the home care industry; recruitment, marketing, finance, turnover, sales—it’s all here.

Articles from Industry Experts

Learn from the experts. Each section of the study features exclusive articles with powerful insights and strategies.

Recruitment & Retention

Get the turnover and recruitment data you need to make informed decisions and fight the recruitment crisis.

Finance

Access industry benchmarks and see how you stack up to the competition from a finance perspective.

Client Experience

See what data from tens of thousands of client and caregiver surveys performed by Home Care Pulse say about satisfaction.

Best of Home Care Award Winners

See which agencies earned a Best of Home Care – Provider of Choice, Employer of Choice, or Leader in Excellence award.

Operations

The Operations section provides information about client turnover rates, lifetime value of clients, and more.

Sales & Marketing

Find out what strategies are working for agencies across the country, see what sets them apart, and discover where to focus your efforts.

Technology

New for 2019, see how agencies are leveraging technology to grow and solve problems as home care evolves.

What’s New with the 2019 Study?

Spring and Fall Editions

For 2019, we’re splitting the study into two editions. The Spring edition will be released in May and the Fall edition will arrive in September.  This change will help you get relevant data on the industry throughout the year and give you more options for purchasing the study.

Spring Edition:

  • Recruitment & Retention
  • Finance
  • Client/Caregiver Experience
  • Best of Home Care award winners

Fall Edition:

  • Operations
  • Sales & Marketing
  • Technology
  • Best of Home Care award winners

Highlights from the 2019 Study

Latest home care trends
Home Care Referral Marketing Sources
Financial Insights
Client Turnover Rates

What benchmarks are included in the study?

  • Overall Participation Summaries
  • Consumer Marketing Sources
  • Referral Marketing Sources
  • Referral Sales Representative Data
  • Why Consumer Choose a Home Care Provider
  • What Sets a Provider Apart
  • Growth Opportunities
  • Top Threats Facing Providers
  • Median Sales Close Ratios
  • Inquiry Tracking Comparison
  • Median Client Growth Rates
  • Media Client Acquisition Costs
  • Reputation Management

  • Recruitment Sources
  • Top Reasons Caregiver Work for a Provider
  • Caregiver Training
  • Caregiver Turnover Rates
  • Caregiver Recognition
  • Caregiver Pay Ranges
  • Caregiver Lifetime Value

  • Caregiver Wages Comparison
  • Office Staff Benefits
  • Service Offerings
  • Client Turnover Rates
  • Client Average Length of Service
  • Staffing Summary
  • Top Technologies

  • Social Media

  • Applicant Tracking Systems

  • Scheduling Softwares

  • Client Satisfaction Analysis
  • Industry Caregiver Engagement Score
  • Caregiver Satisfaction Analysis
  • Revenue Percentile Rankings
  • Median Revenue
  • Profit & Loss Comparisons
  • Sales & Marketing Expenses
  • Revenue Generated by Service Offerings
  • Payer Source Percentages
  • Weekly Billable Hours
  • Billing Rates

Order the 2019 Home Care Benchmarking Study!

2019 Benchmarking Study Digital Bundle

DIGITAL EDITION

2019 Home Care Benchmarking Study Bundle – Spring & Fall Editions

$399

Order Now

PRINT EDITION

2019 Home Care Benchmarking Study Bundle – Spring & Fall Editions

$449

Order Now

*While supplies last.

The 2019 Study by the Numbers

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More than 650 participants from North America.
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Download now for just $399.
Only 0
comprehensive study on the industry.
0 articles
written by industry experts.
0+
pages of graphs & info.
0th
Annual Home Care Benchmarking Study

Why do we publish the annual study?

At Home Care Pulse, our mission is to provide information that facilitates the success of your home care business, and ultimately helps you improve your quality of care. We provide detailed client and caregiver feedback reports through our Satisfaction Management Program and industry analysis through the annual Home Care Benchmarking Study. These resources help you manage your business more effectively and make critical decisions. As you use this data to inform your business decisions, the study will change the way you think about and the way you run your company. Whether you’re new to home care or seasoned, the study will be an invaluable resource for making well-informed decisions and improving your quality of care.

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