Taking Action on Customer Satisfaction: The Definitive Guide to Leveraging Your Net Promoter Score (NPS)
Discover everything you need to know about Net Promoter Scores and how to use them to your advantage in this definitive guide.
Discover everything you need to know about Net Promoter Scores and how to use them to your advantage in this definitive guide.
Setting yourself apart from the crowd is what separates the ultra-successful from the also-rans. In this article we'll explore five ways to do it by boosting customer and employee satisfaction.
There’s something strange in the neighborhood. There’s something weird and it don’t look good. No, we’re not talking about Slimer and Mr. Stay Puft waging a spiritual assault on New York City. We’re talking about a phenomenon that’s risen in the post-acute care industry.
If you work in the senior living arena of post-acute care, you may have recently been diving deep into CoreQ surveys to fit the mandate under the latest CMS rule proposal. After hearing the news of this proposed regulation’s suspension, some organizations may be feeling left high and dry.
Post-acute care organizations should always be looking for new opportunities to expand their services and increase revenue. Veterans are a prime example of an often underserved yet highly profitable market segment.
Post-acute care organizations should always be looking for new opportunities to expand their services and increase revenue. Veterans are a prime example of an often underserved yet highly profitable market segment.
The return on your investment from all other sales and marketing efforts depends on how your inquiry calls are handled. If you’re just talking the talk but not walking the walk, you’re going to lose the caller to a competitor.
With this self-guided courses, you will get an introduction on how to navigate your HCP Experience Management dashboard. Learn how to utilize HCP reports to analyze data and identify trends in your client satisfaction feedback.
We need to build an industry perception that attracts top talent, and that starts with you.
Join Rachel Gartner, CEO of CareWork, as she breaks down the key data and metrics home care agencies should be tracking to improve recruitment, and how they can help to solve caregiver shortages.
Agencies that are focusing on improving their 90-day retention are seeing increases in revenue, satisfaction, and overall retention. Here's how you can too.
When you're utilizing the right strategies to predict your agency's financial performance, your success won't feel like such a gamble anymore.