Discover six key concepts for a person-centered care approach to COPD and how they can better serve the people you care for while strengthening your skillset.
Taking Action on Customer Satisfaction: The Definitive Guide to Leveraging Your Net Promoter Score (NPS)
Discover everything you need to know about Net Promoter Scores and how to use them to your advantage in this definitive guide.
There’s something strange in the neighborhood. There’s something weird and it don’t look good. No, we’re not talking about Slimer and Mr. Stay Puft waging a spiritual assault on New York City. We’re talking about a phenomenon that’s risen in the post-acute care industry.
If you work in the senior living arena of post-acute care, you may have recently been diving deep into CoreQ surveys to fit the mandate under the latest CMS rule proposal. After hearing the news of this proposed regulation’s suspension, some organizations may be feeling left high and dry.
6 Key Findings from HCP’s 2023 Benchmarking Report to Grow Your Post-Acute Care Business and Retain Your Employees
As the 14th Annual HCP Benchmarking Report triples in size, we’re bringing you a holistic view into the future of the care continuum. Benchmark your performance against the industry with compelling new data points across home care, home health, and hospice.
This guest article was contributed by Shelby Palmeri, SEO Content Writer, at CareerPlug as part of the 2022 HCP Benchmarking Report.
Hundreds of home care agencies across North America have shared their business data with us, and we’re making their industry secrets public. Be the first to know about the latest 2022 trends no one saw coming that are shaping the industry.
What your clients say about you matters more than any other marketing source for your agency—but only 24% of them are satisfied. After surveying 100,000 clients, we know exactly how you can turn even your worst reviews into opportunities to increase client recruitment and retention.
If home care came with an instruction manual to start off the new year—this would be it. 2022 is almost here, and we’ve got your New Year’s Resolutions covered.
On average, it costs your agency a total of $19,500 to replace a single scheduler. Prevent these common mistakes that lead to scheduler burnout so you can invest their turnover cost towards training them instead.
Leaders in the home care industry share 7 proven leadership principles they swear by that will help you enhance your agency’s influence and stand out as a leader.
No one wants to see a one-star review blemish their company's reputation. Here are some actionable tips to address them and how to use negative feedback as a learning opportunity.