Preview the “2016 Home Care Benchmarking Study” with the free SnapShot Report
Wondering what you can expect from the 2016 Home Care Benchmarking Study? The SnapShot Report is a 15-page sample of the contents of the 2016 Study. Though it is not a summary of the study, the 2016 SnapShot Report offers you a sneak peek into the key data published in each section of the 2016 study.
What you’ll find in the 2016 SnapShot Report:
EXECUTIVE SUMMARY
- Introduction: The Year of the Client Experience
- Overall Participation Summary
- Leader Participation Summary
- Featured Article: “HCAOA: Advancing the Home Care Industry through Evidence-Based Data”
BEST OF HOME CARE
- Endorsed National Providers
- Leader in Excellence Award Winners
- Provider of Choice Award Winners
- Employer of Choice Award Winners
- Featured Article: “Raising the Bar on High-Quality Home Care through Standardization and Reporting”
FINANCE
- Revenue Percentile Rankings
- Historical Median Revenue
- Profit & Loss Comparisons
- Sales & Marketing and Other Expenses in U.S. Dollars
- Revenue Generated by Service Offerings
- Payer Source Percentages
- Historical Government Programs
- Medicaid Revenue
- Median Revenue
- Weekly Billable Hours
- Billing Rates
- Featured Article: “New Research Underway to Improve Senior Health and Reduce Healthcare Costs”
- Featured Article: “Long-Term Care Insurance: Is It Dead, or Just Waking Up?”
SALES & MARKETING
- Introducing Sales & Marketing
- Consumer Marketing Sources
- Referral Sources
- Referral Sales Representative
- Social Media
- Why Consumers Choose a Home Care Provider
- What Sets Providers Apart
- Threats Facing Providers
- Growth Opportunities
- Inquiry Tracking Comparison
- Median Sales Close Ratios & Numbers
- Median Client Growth Rates
- Median Client Acquisition Costs
- Featured Article: “Creating Champions: Hiring and Managing Marketing Reps”
- Featured Article: “Integrating Social Media into Your Marketing DNA”
- Featured Article: “Scale Your Company with Strategic Focus”
OPERATIONS
- Service Offerings
- Client Turnover Rates
- Client Average Length of Service
- Client Average Lifetime Value
- Sales per Full-Time Employee
- Staffing Summary
- Technology
- Affordable Care Act Actions
- Unions & Audits
- Impact of Caregiver Shortages
- Companionship Exemption Removal: Impact & Actions
- Featured Article: “Are Your Handbook Policies Illegal?”
- Featured Article: “Bigger and Better Together”
RECRUITMENT & RETENTION
- Top Methods for Recruiting Caregivers
- Top Recruitment Sources
- Top Reasons Caregivers Work for a Provider
- Orientation Training
- Caregiver Training
- Caregiver Turnover Rates
- Caregiver Recognition
- Caregiver Pay Ranges
- Caregiver Wages Comparison
- Caregiver/ Office Staff Benefits
- Featured Article: “The Magical 3R’s of Senior Care: Recruiting, Retention and Referrals”
- Featured Article: “Solving the Caregiver Recruiting Crisis”
- Featured Article: “There Is More to Educating Caregivers than Training”
CLIENT EXPERIENCE
- The Client Experience
- Net Promoter Score
- Client Satisfaction
- Satisfaction Management Sales Close Numbers
- Featured Article: “Four Proven Strategies for Turning Your Clients into Your Best Promoters”
- Featured Article: “Traditional Agencies Can’t Maintain the Status Quo as Tech-Savvy Competitors Expand”
- Featured Article: “4 Steps to Improve Home Care Customer Service”
- Featured Article: “The Why Factor: How to Stand Out in the Home Care Market”
Order the Full 2016 Home Care Benchmarking Study
Make data-driven decisions for your business using tips from industry leaders and the most comprehensive home care data available. Track threats and trends and stay ahead of the curve by ordering your 2016 Home Care Benchmarking Study today.