Preview the “2016 Home Care Benchmarking Study” with the free SnapShot Report
Wondering what you can expect from the 2016 Home Care Benchmarking Study? The SnapShot Report is a 15-page sample of the contents of the 2016 Study. Though it is not a summary of the study, the 2016 SnapShot Report offers you a sneak peek into the key data published in each section of the 2016 study.
What you’ll find in the 2016 SnapShot Report:
EXECUTIVE SUMMARY
- Introduction: The Year of the Client Experience
- Overall Participation Summary
- Leader Participation Summary
- Featured Article: “HCAOA: Advancing the Home Care Industry through Evidence-Based Data”
BEST OF HOME CARE
- Endorsed National Providers
- Leader in Excellence Award Winners
- Provider of Choice Award Winners
- Employer of Choice Award Winners
- Featured Article: “Raising the Bar on High-Quality Home Care through Standardization and Reporting”
FINANCE
- Revenue Percentile Rankings
- Historical Median Revenue
- Profit & Loss Comparisons
- Sales & Marketing and Other Expenses in U.S. Dollars
- Revenue Generated by Service Offerings
- Payer Source Percentages
- Historical Government Programs
- Medicaid Revenue
- Median Revenue
- Weekly Billable Hours
- Billing Rates
- Featured Article: “New Research Underway to Improve Senior Health and Reduce Healthcare Costs”
- Featured Article: “Long-Term Care Insurance: Is It Dead, or Just Waking Up?”
SALES & MARKETING
- Introducing Sales & Marketing
- Consumer Marketing Sources
- Referral Sources
- Referral Sales Representative
- Social Media
- Why Consumers Choose a Home Care Provider
- What Sets Providers Apart
- Threats Facing Providers
- Growth Opportunities
- Inquiry Tracking Comparison
- Median Sales Close Ratios & Numbers
- Median Client Growth Rates
- Median Client Acquisition Costs
- Featured Article: “Creating Champions: Hiring and Managing Marketing Reps”
- Featured Article: “Integrating Social Media into Your Marketing DNA”
- Featured Article: “Scale Your Company with Strategic Focus”
OPERATIONS
- Service Offerings
- Client Turnover Rates
- Client Average Length of Service
- Client Average Lifetime Value
- Sales per Full-Time Employee
- Staffing Summary
- Technology
- Affordable Care Act Actions
- Unions & Audits
- Impact of Caregiver Shortages
- Companionship Exemption Removal: Impact & Actions
- Featured Article: “Are Your Handbook Policies Illegal?”
- Featured Article: “Bigger and Better Together”
RECRUITMENT & RETENTION
- Top Methods for Recruiting Caregivers
- Top Recruitment Sources
- Top Reasons Caregivers Work for a Provider
- Orientation Training
- Caregiver Training
- Caregiver Turnover Rates
- Caregiver Recognition
- Caregiver Pay Ranges
- Caregiver Wages Comparison
- Caregiver/ Office Staff Benefits
- Featured Article: “The Magical 3R’s of Senior Care: Recruiting, Retention and Referrals”
- Featured Article: “Solving the Caregiver Recruiting Crisis”
- Featured Article: “There Is More to Educating Caregivers than Training”
CLIENT EXPERIENCE
- The Client Experience
- Net Promoter Score
- Client Satisfaction
- Satisfaction Management Sales Close Numbers
- Featured Article: “Four Proven Strategies for Turning Your Clients into Your Best Promoters”
- Featured Article: “Traditional Agencies Can’t Maintain the Status Quo as Tech-Savvy Competitors Expand”
- Featured Article: “4 Steps to Improve Home Care Customer Service”
- Featured Article: “The Why Factor: How to Stand Out in the Home Care Market”
